Shipping policy

Shipping & Delivery Policy

We deliver our products across Germany, the EU, and selected international countries. Below you will find all details related to shipping and delivery from ZIGG.

1. Processing Time

All orders are processed within 1 to 3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Time & Costs

  • Germany: 3–7 business days
  • EU countries: 5–10 business days
  • International: 7–20 business days (depending on destination)

Shipping costs are calculated at checkout and vary depending on location, weight, and shipping option. Occasionally, we offer free shipping promotions.

3. Shipping Carriers

We use trusted logistics partners such as DHL, Deutsche Post, Hermes, and other local couriers depending on the delivery region.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and link. Please allow 24–48 hours for the tracking information to become active.

5. Customs, Duties & Taxes

Orders shipped outside the EU may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the customer’s responsibility.

6. Undeliverable Packages

If a package is returned due to incorrect address, failure to collect, or delivery refusal, the customer may be responsible for reshipping costs. We will contact you in such cases.

7. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at contactzigg@gmail.com with your order number and photos (if applicable). We will investigate and offer a resolution.

8. Contact

For any shipping-related questions, please reach out to us at:
Email: contactzigg@gmail.com

Free shipping

Tell your customers about your shipping offer.

Customer service

Tell your customers how they can reach you.

Refer a friend

Tell your customers about your promotional offers.

Secure payment

Tel your customers about your payment methods.